Plain-language draft, under legal review. Questions: [email protected].
Last updated: November 2026
What this covers
This policy explains what we collect when you visit this site, book a meeting, buy a plan or become a client, and when your customers call your business through our service.
What we collect
- From you: name, business name, trade, service area ZIP, email, optional mobile number, licence number, business hours, carrier, website and profile links, average ticket, and the answers on your onboarding form.
- Payment: handled by Stripe. We receive your billing name, plan and the last four digits of your card. We never see or store your full card number.
- From calls to your business: the caller's number, the audio recording, a transcript, the details they give (name, address, job, urgency) and the texts we exchange with them.
- From the site: basic technical data such as pages visited, device type and approximate location, and cookies needed to run the site.
- From your accounts: if you give us access, limited data from your Google Business Profile, Facebook Page, Instagram account and ad account, for the services you buy.
How we use it
To answer calls, text callers back, send you summaries, build your monthly numbers email, publish posts you approve, run ads you fund, bill you, provide support, keep the service safe, and meet legal duties. We use AI software to answer calls and write summaries.
Recording disclosure
Callers are told the call may be recorded. You, as the business, authorize the recording. Recording stops when a call is bridged to your mobile.
Who we share it with
Service providers who help us run the service, such as payment processing, telephony, text delivery, hosting, email and AI software providers, bound to use the data only for us. Ad and social platforms, only for the accounts you connect. Authorities, where the law requires. We do not sell your data or your callers' data.
How long we keep it
Call recordings and transcripts are kept for unless you ask for earlier deletion or the law requires longer. Client profile records are kept while you are a client and for a period afterwards for billing and legal reasons.
Your choices
You can ask for a copy of your data, a correction, or deletion, and you can ask us to export your call records. Callers can ask not to be texted by replying STOP. Write to [email protected].
Security
We use encryption in transit, access controls and audit logs. No system is perfectly secure, and we will tell you if a breach affects you, as the law requires.
Children
This service is for businesses. It is not for people under 18.
Changes
We will post updates here and email clients about material changes.