Call recording and AI disclosure
Every caller hears the truth first.
One opening, the same in every state, spoken before anything else on every answered call.
The exact opening
In English:
"Thanks for calling [Business]. This call is recorded, and you are speaking with an automated assistant that answers for [Business]. How can I help you today?"
In Spanish, when the caller starts in Spanish:
"Gracias por llamar a [Business]. Esta llamada se graba, y usted está hablando con un asistente automático que contesta por [Business]. ¿En qué le puedo ayudar?"
[Business] is the name your callers know you by. You cannot change or remove this opening. It is the same for every client.
Callers can opt out
A caller who does not want to be recorded, or does not want to talk to an automated assistant, can say so at any point. The receptionist answers:
"No problem. I will stop here and have [Business] call you back."
Recording stops, and only a callback number is taken. You get a text asking you to call them back.
We never pretend to be human
- The receptionist says it is an automated assistant, and admits it whenever it is asked.
- It never uses a human name as its own.
- It never says your business is licensed or insured unless a licence number is on file.
- No voiceprints and no biometrics.
Recordings and retention
- Recordings and transcripts are kept 90 days by default, then deleted. You can ask for earlier deletion or an export.
- You, the business, own your call records.
- Recording stops when a call is transferred to your mobile.
Inbound only
The receptionist answers calls to your business. It never places sales calls, and we never text anyone who has not called you or asked to hear from you. Texts carry your business name and "Reply STOP to opt out".
Plain-language summary, under legal review. The full terms are in our terms of service and privacy policy.